What if I have ordered the product by mistake and want to cancel it. It's very simple. You need to go within "My orders" and click on cancel button for the order that you want to cancel.
How will I get my money back, after I cancel my order? Your paid amount for the order will be credited back in your account within 5-6 working days
What if I found the product to be damaged and leaked, when the package is opened? This may happen during the transit and in situation like such you need not to be worried. Follow the below mentioned steps, to get a replaced order or your refund back:
While you are opening the package and products, please make a video of it and take pictures, so as to share with us and we can verify it from our end.
Email us the video and pictures you have taken within 12 hours, along with your order Id at info@medicinecare.in
If the product leakage is more than 15%, only then the request will be accepted. We will revert you within 2-3 working days and review your request.
When your request to us is accepted, you will have to ship the products back to us within 7 days and once received at our facility, your request for refund or replacement will be taken care of. The Refund amount will also include the cost incurred to you while returning back the product to us (Shipping cost).
What If I found the package seal to be broken at the time of delivery. If your ordered product is a Cash on Delivery order, then do not accept the product and return it back.
In case, the payment is already made (Online payment), then receive the order from the delivery boy and while receiving, make the video and take pictures of the package so that we can verify it from our end. Email us all the details with video and pictures, along with your order Id at info@medicinecare.in, within 12 hours time.
We will revert you within 2-3 working days and review your request. When your request to us is accepted, you will have to ship the products back to us within 7 days and once received at our facility, your request for refund or replacement will be taken care of. The Refund amount will also include the cost incurred to you while returning back the product to us (Shipping cost).
What if the product delivered to me is Incomplete or a wrong order. This is once in a while situation and we take such issues very seriously. However, if any such instance happen with you, then you need not be worried about it. Follow the below mentioned steps and you are safe to receive your correct order back:
While opening the package, make a video and take pictures, so that we can verify it from our end. Email us all the video and pictures, along with your order Id at info@medicinecare.in, within 12 hours time.
We will revert you within 2-3 working days and review your request. When your request to us is accepted, you will have to ship the products back to us within 7 days and once received at our facility, your request for refund or replacement will be taken care of. The Refund amount will also include the cost incurred to you while returning back the product to us (Shipping cost).
If I have changed my mind to return the product and want to retain it? You can mail us at info@medicinecare.in, and further actions will be taken.
If any person take proper consultation to our Doctor and they returned the medicines so they will have to pay proper consultation fees and shipping charges too. Otherwise the consultion will be free and medicines price you will have to pay.
Medicine Care reserves the right to cancel the return request, in the event of fraudulent and unjustified complaints regarding the quality and content of the products. Some other situations when order can be cancelled:
Medicine Care reserves the right to cancel any order if the courier partner does not provide service in your area. In a rare situation of non-availability of product or number of quantities ordered by you.